5 Best Live Chat Software for Small Business Compared (2021)

Live chat software is a great way to interact with your website visitors and also an opportunity for you to convert more of those visitors into customers, by resolving any doubts they may have about purchasing from you.

This article compares the most popular live chat software options for small business websites.

Live chat main features

I. User-Friendly Design

A website chat app should be as user-friendly and easy to integrate with your site’s design so that it doesn’t become an obstacle for the customer experience.

II. Cost of Product + Services

Various live chat software products offer different features at differing prices – some may have a monthly fee while others may charge per minute or by agents used in the package. It’s important to find one that fits well into your budget and provides you with the services your business needs!

III. Ease of Use: How difficult is it to set up? Does it require ongoing maintenance time? Is there training available if needed? Easy installation ensures that you can get chatting quickly without having any issues with compatibility.

– The best live chat software for small businesses is one that has an interface and features tailored to the needs of your business website – whether you’re just trying to get feedback or answer more technical questions with a customer service agent, there are plenty of options out there!

– When looking at these apps specifically designed for websites, they should be as user-friendly and easy to integrate with your site’s design so that it doesn’t become an obstacle for the customer experience.

– Cost: Various live chat software products offer different features at differing prices – some may have a monthly fee while others may charge per minute or by agents used in the package. It’s important to find one that fits well into their budget

Why Add Live Chat Support to Your Website?

A live chat software increases customer satisfaction by providing customers with instant answers to their questions.

Consumers are increasingly demanding more immediacy in how they interact with companies, which means now is a great time for firms to implement this highly efficient and effective tool of marketing communication.

According to eConsultancy, live chat provides the highest satisfaction levels of any customer service channel at 73%.

In comparison email scores 61% and 44% for phone.

LiveChat

LiveChat, the industry leader in the live chat software, has made setting up and installing their LiveChat plugin for WordPress very easy.

Customers are looking to get immediate answers about their concerns with purchases and any uncertainty can result in a lost sale.

Livechat also offers beautifully designed apps that agents can use anywhere they are without ever having to log in to the WordPress dashboard.

LiveChat integrates with many popular services such as Hubspot, Google Analytics, Zendesk.

This will very effective.

Pricing: LiveChat’s different plans cover a wide range of businesses with their starter plan starting from $16 per agent per month and a 14-day free trial.

ChatBot

This is one of the best options for you.

Chatbots are the future of live chat because they will allow you to be engaged around the clock.

You can also create your own ChatBot with a drag and drop interface. They have templates for various industries as well, which makes it easy to customize live chat scenarios.

Examples of these templates include eCommerce bots which have been used to good success during email marketing campaigns.

These bots can be applied to Facebook pages and Twitter profiles when your business needs help selling a product.

You can make a customer service chatbot, restaurant bot, quiz bot, etc.

Simply put, ChatBot.com is the best live chat option for your website, Facebook page, and messaging apps.

If your customer wants to contact a real person then it seamlessly forwards them over to your customer support agent so you never miss out on any potential sales!

ChatBot integrates smoothly with WordPress and WooCommerce.

Pricing: ChatBot has various plans for businesses of all sizes.

It has an intuitive interface that allows you to quickly track conversations and easily switch between chats.

The free trial is a great way to test the app before committing, and they have various plans for businesses of all sizes with competitive pricing starting at $50 per month. This is enough for 1,000 chat sessions.

Campaigns: These bots can be applied to Facebook pages and Twitter profiles when your business needs help selling a product. You can make a customer service chatbot, restaurant bot, quiz bot, etc.,

Sendinblue

SendinBlue is suitable for non-techies. But it is also a powerful live chat software.

You can easily add it to your WordPress website using a plugin.

They have a free version. It comes with unlimited contacts and the ability to send up to 300 emails a day.

They also have an API that allows developers to create their own integrations with no coding required!

The Lite plan starts at $25 per month or if you want all of the features on offer without any limitations there are extended plans starting from $200+.

Campaigns: You can use Sendinblue’s campaign feature to monitor visitors’ behavior patterns and tailor targeted messages based on what they’ve been clicking on while

SendinBlue makes it easy to turn website visitors into customers by answering customer questions live with additional software integrations.

It has built-in email marketing features, retargeting for Facebook ads, segmentation, and marketing automation.

Sendinblue is a complete marketing tool with its own CRM, SMS, and email marketing, etc.

Turn your visitors into paying customers!

Olark

Olark is easy to install and integrate into your WordPress site. It is one of the most popular live chat solutions on the market.

Olark’s WordPress plugin also allows you to see which pages website visitors are on and their geographic location. You can view site visitor locations in a widget or table, for example, USA, France, Australia etc.

It also integrates with your existing contact forms so that when someone leaves an email address you’re able to reach out via live chat right away without having to do any extra work.

It integrates with major solutions like Hubspot, Salesforce, Slack, Mailchimp, and many others.

Pricing: Olark’s full-featured live chat plan starts from $19 a month with a good discount for an annual subscription.

Start your free trial today for a test spin.

LiveAgent

LiveAgent has a lot of features that are very helpful, such as the ability to optimize your live chat campaigns and monitor customer satisfaction.

It’s easy to use and it looks great on any website. LiveAgent also offers integrations with over 130 other apps including Salesforce, Zendesk, Google Analytics, WordPress VIP support plugin for WooCommerce – more than most competitors offer in this space!

LiveAgent integrates with WordPress seamlessly and many of the best website builders.

Pricing: LiveAgent offers a free trial and pricing starts at $15/agent for their Ticket plan.

They also offer a limited free plan. It offers basic reporting, 7 days ticket history, and several other cool features.

Did we help to make a choice? Let us know in the comments section.

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